At PrimeFish Seafood Co., we pride ourselves on providing unparalleled support and value to our customers. Our dedicated Customer Experience team is here to ensure your journey with us is nothing short of exceptional.
General Support
For any questions or concerns, please email our Customer Experience Manager at: contact@getprimefish.com.
Customer service inquiries are reviewed Monday through Friday, in the order they are received.
Please refrain from submitting multiple inquiries regarding the same issue, as this will automatically move your email to later in the queue and delay your response time.
Important: We respond to every inquiry. Please check your spam/junk folders if you do not see our reply, and mark our email as “not junk” to ensure smooth communication.
Order Issues & Claims
If you experience a problem with your order at the time of delivery, you may File a Claim
Eligible Claim Situations:
- Damaged products upon arrival
- Other immediate concerns visible at delivery
Claim Requirements:
- Claims must be submitted within 8 hours of delivery.
- Clear photo documentation is required, showing: The product and the packaging - Both must appear in the same photo.
Processing & Limitations:
- Claims missing photo documentation or submitted outside the 8-hour window cannot be processed and will not be eligible for refund.
- Claims are reviewed in the order they are received.
- False or suspected fraudulent claims will not be honored.
Refunds
Please review our Refund Policy for more detailed information.
Order Tracking
- To track your order, use the tracking number provided in your shipping confirmation email.
- Tracking is available directly with UPS.
- You are not required to download the Shop App.
