We pride ourselves in providing unparalleled support and value to our customers. Our dedicated customer experience team will ensure that your journey with us is nothing short of exceptional.

For assistance with any physical issues regarding your order upon delivery, please file a claim. Claims are intended exclusively for issues with your order upon delivery, such as damage or other immediate concerns.

To process your claim, we require clear photos showing the product and packaging. Claims that are missing photo documentation or submitted outside the 8-hour window cannot be processed, and we will not be able to offer refunds or replacements. Claims are responded to in the order they are received.

If you have any general questions or are not fully satisfied with your order for reasons other than delivery issues, we encourage you to reach out to us directly at contact@getprimefish.com with your feedback. Our team is here to address your concerns and provide assistance. please see our Frequently Asked Questions or email our Customer Experience Manager at contact@getprimefish.com

Our team reviews emails each day before shipping to ensure that any orders needing updates are adjusted prior to dispatch. Please note, customer service inquiries are addressed Monday through Friday.

Important: We always respond to every inquiry we receive. Please check your spam or junk folders, as our responses may sometimes end up there. To ensure smooth communication, please mark our email address, contact@getprimefish.com, as "not junk."

Click below to track existing orders.