At PrimeFish Seafood Co., we pride ourselves on providing unparalleled support and value to our customers. Our dedicated Customer Experience team is here to ensure your journey with us is nothing short of exceptional.
General Support
- PrimeFish Customer Support is available Monday - Friday 7am - 5pm EST. If you submit an inquiry over the weekend, it will be reviewed during regular business hours. All inquiries are responded to within the week they are submitted. Please do not submit more than one inquiry per issue as this will only delay our response time.
For general inquiries, please email us at contact@getprimefish.com
To track your order please visit the TRACK ORDER page in our top navigation.
For issues with your order upon delivery, please use our FILE A CLAIM form.
Order Issues & Claims
If you experience a problem with your order at the time of delivery, you may File a Claim
Eligible Claim Situations:
- Damaged or thawed products upon arrival
- Other immediate concerns visible at delivery
Claim Requirements:
- Claims must be submitted within 8 hours of delivery.
- Clear photo documentation is required, showing: The product and the packaging - Both must appear in the same photo.
Processing & Limitations:
- Claims missing photo documentation or submitted outside the 8-hour window cannot be processed and will not be eligible for refund.
- Claims are reviewed in the order they are received.
- False or suspected fraudulent claims will not be honored.
Refunds
Please review our Refund and Cancellation Policy for more detailed information.
Order Tracking
- To track your order please visit the TRACK ORDER page in our top navigation.