PrimeFish Shipping Policy

At PrimeFish, we are committed to delivering premium frozen seafood directly to your door in excellent condition. To maintain optimal freshness and quality, all orders are shipped using industry-leading practices for perishable goods. By placing an order, you agree to the shipping terms outlined below.

Shipping & Handling

All orders ship frozen in our insulated LUXPACK™ packaging with dry ice and gel packs. Shipping rates reflect the perishable nature of seafood and the specialized handling required. Orders are shipped exclusively via FedEx using Standard Overnight, FedEx 2Day, or Ground/Home Delivery, depending on destination. Deliveries occur Tuesday through Friday, depending on location.

Shipping Days: We ship Monday through Wednesday only. Shipping seafood later in the week risks your box sitting in a warehouse over the weekend, and we will never let that happen.

Order processing: Orders ship in the order they are received. Most orders arrive within 1 to 2 business days of shipping, depending on your location. During high-volume periods, including limited-time offers and holidays, your order may take additional days to leave our warehouse. This is not a delay in care. Every box is packed fresh on the day it ships so it arrives frozen solid.

Express Shipping: Need it fast? Select Express Shipping at checkout and your order jumps to the front of the line, ships on the next available ship day, and is guaranteed to arrive in 1 business day after it ships.

The Wednesday Cutoff: Orders placed after 12:00pm (noon) EST on Wednesday will ship the following week. This applies to all orders, including Express Shipping. We know waiting is not fun, but a box that spends the weekend in transit is a box that arrives thawed, and we do not ship boxes we would not serve our own families.

Questions about your order? Reply to any of our emails or contact us at contact@getprimefish.com. A real person will read and respond to your inquiry.

Order Confirmation

Customers receive a confirmation email with full order details. The order confirmation email is sent to the email address provided by the customer when the order is placed.

Order Accuracy & Changes

Once an order has been packed or shipped, no changes, additions, or substitutions can be made.

Final Sale / No Cancellations

Due to the perishable nature of seafood and the time-sensitive handling required for fulfillment, all sales are final once an order is placed.

Orders cannot be canceled for any reason, including (but not limited to) changed mind, ordering by mistake, scheduling conflicts, or delivery preference changes.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. PrimeFish does not ship to PO Boxes. If an incorrect address is provided and the order has already shipped, PrimeFish is not liable for loss, delay, or non-delivery and no refunds or replacements will be issued. PrimeFish is not responsible for lost or stolen packages once marked delivered by FedEx.

Shipping Confirmation & Tracking

A shipping confirmation email with tracking details is sent once an order ships. Customers may track their order at any time at https://getprimefish.com/a/tracking. A signature is not required and FedEx will leave the package on the first delivery attempt. Customers do not need to download the Shop App. Customers are responsible for monitoring tracking updates through the PrimeFish tracking page. FedEx provides proof-of-delivery photos.

Orders must be retrieved on the day of delivery. PrimeFish is not responsible for spoilage or quality loss if a package is left unattended or retrieved late. FedEx delivers between 8:00 AM and 8:00 PM local time. Requests to hold packages at a FedEx location are not recommended and may compromise product quality. PrimeFish is not responsible for delays caused by hold-for-pickup requests. Orders are shipped with the expectation of one to two business day delivery due to the perishable nature of seafood.

Complimentary Shipping

Complimentary shipping applies to orders of $300 or more after discounts.

Minimum Order Requirement

The minimum order value is $130 before discounts. Welcome codes do not apply if the final total falls below $130.

Complimentary Items & Promotions

Complimentary items are included only as outlined in active promotions and must appear in the order confirmation email. Complimentary items cannot be shipped separately, redeemed for gift cards, or added retroactively.

Receiving & Storage

Customers are responsible for retrieving their package on the day of delivery. Upon delivery, products must be placed in a freezer immediately. Seafood may be safely stored frozen until ready for preparation. If an order arrives thawed or compromised, customers must file a claim immediately at getprimefish.com/pages/claims.

Shipping Delays & Quality Resolution

Carrier Delays (FedEx)

If FedEx delivers an order after the posted delivery date and the product arrives compromised as a result of the delay, PrimeFish will replace the affected items at no cost. Refunds or store credit are not offered for carrier-caused delays. Customers should continue to monitor shipment status at https://getprimefish.com/a/tracking. This policy reflects the perishable nature of seafood and circumstances outside of PrimeFish’s direct control.

PrimeFish Fulfillment Errors

If an issue occurs due to a PrimeFish error, including missing items, incorrect items, or damage caused by improper packing prior to carrier pickup, PrimeFish will offer either a replacement or a refund for the affected items.

Holidays, Weather & Closures

PrimeFish does not ship on federal holidays or during inclement weather events. Customers will be notified if shipping is delayed based on FedEx guidance.

2025 Shipping / Business Closures

January 20 – Martin Luther King Jr. Day

May 26 – Memorial Day

September 1 – Labor Day

November 26 and 27 – Thanksgiving Eve and Thanksgiving Day

December 24 and 25 – Christmas Eve and Christmas Day

December 31 and January 1 – New Year’s Eve and New Year’s Day

Liability Disclaimer

PrimeFish guarantees the condition of your order at the time it leaves our facility. PrimeFish is not responsible for delays, damages, or losses caused by incorrect or incomplete shipping addresses, failure to retrieve deliveries promptly, or theft after delivery.