PrimeFish Shipping Policy
At PrimeFish, we are committed to delivering premium frozen seafood directly to your door in excellent condition. To maintain optimal freshness and quality, all orders are shipped using industry-leading practices for perishable goods. By placing an order, you agree to the shipping terms outlined below.
Shipping & Handling
All orders ship frozen in insulated boxes with dry ice and gel packs. Shipping rates reflect the perishable nature of seafood and the specialized handling required. Orders are shipped exclusively via FedEx using Standard Overnight, FedEx 2Day, or Ground/Home Delivery, depending on destination. Deliveries occur Tuesday through Sunday, depending on location.
Shipping Schedule
Orders ship Monday through Thursday. Transit time is one to two business days from the day the order ships depending on zip code.
Order Management
Order Confirmation
Customers receive a confirmation email with full order details. The order confirmation email is sent to the email address provided by the customer when the order is placed.
Order Accuracy & Changes
Once an order has been packed or shipped, no changes, additions, or substitutions can be made.
Order Cancellation
Seafood is highly perishable and orders are considered final after a short processing window. Customers may cancel within the first three hours of placing an order at no cost. After three hours, inventory is allocated, product is reserved, and shipments are scheduled. Orders cannot be canceled or refunded once this process begins, even if shipment occurs at a later date. Once an order has left our facility, it cannot be canceled or refunded.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. PrimeFish does not ship to PO Boxes. If an incorrect address is provided and the order has already shipped, PrimeFish is not liable for loss, delay, or non-delivery and no refunds or replacements will be issued. PrimeFish is not responsible for lost or stolen packages once marked delivered by FedEx.
Shipping Confirmation & Tracking
A shipping confirmation email with tracking details is sent once an order ships. Customers may track their order at any time at https://getprimefish.com/a/tracking. A signature is not required and FedEx will leave the package on the first delivery attempt. Customers do not need to download the Shop App. Customers are responsible for monitoring tracking updates through the PrimeFish tracking page. FedEx provides proof-of-delivery photos.
Orders must be retrieved on the day of delivery. PrimeFish is not responsible for spoilage or quality loss if a package is left unattended or retrieved late. FedEx delivers between 8:00 AM and 8:00 PM local time. Requests to hold packages at a FedEx location are not recommended and may compromise product quality. PrimeFish is not responsible for delays caused by hold-for-pickup requests. Orders are shipped with the expectation of one to two business day delivery due to the perishable nature of seafood.
Complimentary Shipping
Complimentary shipping applies to orders of $300 or more after discounts.
Minimum Order Requirement
The minimum order value is $200 before discounts. Welcome codes do not apply if the final total falls below $200.
Complimentary Items & Promotions
Complimentary items are included only as outlined in active promotions and must appear in the order confirmation email. Complimentary items cannot be shipped separately, redeemed for gift cards, or added retroactively.
Receiving & Storage
Customers are responsible for retrieving their package on the day of delivery. Upon delivery, products must be placed in a freezer immediately. Seafood may be safely stored frozen until ready for preparation. If an order arrives thawed or compromised, customers must file a claim immediately at getprimefish.com/pages/claims.
Shipping Delays & Quality Resolution
Carrier Delays (FedEx)
If FedEx delivers an order after the posted delivery date and the product arrives compromised as a result of the delay, PrimeFish will replace the affected items at no cost. Refunds or store credit are not offered for carrier-caused delays. Customers should continue to monitor shipment status at https://getprimefish.com/a/tracking. This policy reflects the perishable nature of seafood and circumstances outside of PrimeFish’s direct control.
PrimeFish Fulfillment Errors
If an issue occurs due to a PrimeFish error, including missing items, incorrect items, or damage caused by improper packing prior to carrier pickup, PrimeFish will offer either a replacement or a refund for the affected items.
Holidays, Weather & Closures
PrimeFish does not ship on federal holidays or during inclement weather events. Customers will be notified if shipping is delayed based on FedEx guidance.
2025 Shipping / Business Closures
January 20 – Martin Luther King Jr. Day
May 26 – Memorial Day
September 1 – Labor Day
November 26 and 27 – Thanksgiving Eve and Thanksgiving Day
December 24 and 25 – Christmas Eve and Christmas Day
December 31 and January 1 – New Year’s Eve and New Year’s Day
Liability Disclaimer
PrimeFish guarantees the condition of your order at the time it leaves our facility. PrimeFish is not responsible for delays, damages, or losses caused by incorrect or incomplete shipping addresses, failure to retrieve deliveries promptly, or theft after delivery.
