PrimeFish Shipping Policy

At PrimeFish, we are committed to delivering premium frozen seafood directly to your door in perfect condition. To ensure optimal freshness and maintain quality standards, we ship all products using industry-best practices for perishable goods. By placing an order, you agree to the following shipping terms and conditions.

Shipping & Handling

Premium Shipping Methods

• All orders are shipped frozen in insulated boxes with dry ice and gel packs.
  
• Shipping rates reflect the perishable nature of our products and the care required in handling them.
  
• Orders are shipped exclusively via FedEx using Standard Overnight, FedEx 2Day, or Ground/Home Delivery services, depending on destination.
  
• Deliveries are made Tuesday–Sunday, depending on the destination.
  

Shipping Schedule

• Orders are dispatched Monday–Thursday.
  
• Transit time is 1–2 business days, depending on zip code.
  

• For time-sensitive delivery requests, reply to your order confirmation email or contact contact@getprimefish.com immediately after placing your order and provide your order number beginning with P1.
  

Order Management

Order Confirmation

• You will receive a confirmation email with your order details.
  
• It is your responsibility to review all details for accuracy and contact us immediately for corrections.
  

Order Accuracy & Changes

• All changes must be requested before shipping.
  
• Once packed or shipped, no changes, additions, or substitutions can be made.
  

Order Cancellation

• Because seafood is a highly perishable product, all orders are considered final after 3 hours of being placed.
  
• Free Cancellation Window: Customers may cancel their order within the first 3 hours at no cost.
  
• After 3 Hours: Our team begins allocating inventory, reserving product, and scheduling shipments. At this stage, your seafood order is committed and cannot be resold or redirected. Therefore, orders cannot be canceled or refunded once this process begins, even if shipment does not occur until a later date.
  
• Once an order has left our facility, it cannot be cancelled or refunded.
  

Shipping Addresses

• Customers are responsible for providing a correct and complete shipping address.
  
• If an incorrect address is provided and the has already been shipped (a shipping confirmation email has already been sent), PrimeFish is not liable for loss, delay, or non-delivery. No refunds will be issued.
  
• We do not ship to PO Boxes.
  
• PrimeFish is not responsible for lost or stolen packages once delivered by FedEx.
  

Shipping Confirmation & Tracking

• A shipping confirmation email with tracking details will be sent once your order ships.
  
• A signature is NOT required for delivery due to the perishable nature of our products. FedEx will leave the package at the first delivery attempt on the day of delivery.
  
• Customers do not need to download the Shop App to track orders; tracking will be provided directly by PrimeFish.
  
• Customers are responsible for monitoring FedEx tracking updates. FedEx provide a proof-of-delivery photo showing where the package was delivered. Customers must retrieve their order on the day of delivery or arrange for same-day receipt. PrimeFish is not responsible for loss of quality, spoilage, or damages if a package is left unattended or retrieved after the delivery date.
• FedEx makes deliveries anytime between 8:00 AM and 8:00 PM local time. Customers must plan accordingly to ensure timely retrieval of their package.
  
• Orders should not be requested for a FedEx hold at location pick up at a ship center. Such requests delay delivery by at least one business day and may compromise product quality. PrimeFish is not responsible if customers request hold-for-pickup options.
  
• Orders will always arrive within 1–2 business days from the date of shipment due to the perishable nature of our products.
  

Complimentary Shipping

Complimentary Shipping

• Complimentary shipping applies to orders of $300+ (post-discount).
  

Minimum Order Requirement

• Minimum order value is $200 before discounts.
  
• Welcome codes do not apply if the final total falls below $200.
  

Complimentary Items & Promotions

• Complimentary items are provided only as outlined in active promotional offers.
  
• Promotional items must appear in your order confirmation email. If not, notify us immediately before shipping by replying to your order confirmation email.
  
• Complimentary items cannot be shipped separately, redeemed on gift card purchases, or added retroactively.
  

Receiving & Storage

• As stated under Shipping Confirmation & Tracking, customers are responsible for monitoring FedEx tracking updates and retrieving their order on the day of delivery.
  
• Upon delivery, products must be placed in a freezer immediately.
  
• Seafood may be safely stored frozen until ready to thaw, prepare, and consume.
  
• If your order arrives thawed, contact customer support immediately by filing a claim at getprimefish.com/pages/claims.
  

Holidays, Weather & Closures

• We do not ship on federal holidays or during inclement weather events. During inclement weather events, you will be notified if we are unable to ship your order by the direction and recommendation of FedEx.
  
  
• 2025 Shipping/Business Closures
  
  PrimeFish will be closed on the following dates
  
  January 20 – Martin Luther King, Jr. Day
  
  May 26 – Memorial Day
  
  September 1 – Labor Day
  
  November 26 & 27 - Thanksgiving Eve and Thanksgiving Day
  
  December 24 & 25 - Christmas Eve and Christmas Day
  
  December 31 & January 1 - New Year's Eve and New Year's Day

Liability Disclaimer

PrimeFish guarantees the condition of your order at the time it leaves our facility. PrimeFish is not responsible for delays, damages, or losses caused by:

• Incorrect or incomplete addresses
  
• Failure to retrieve deliveries promptly
  
• Theft after delivery