Shipping Policy
We are committed to delivering our premium frozen products to your doorstep in perfect condition. Our shipping process is designed to ensure optimal freshness and quality.
Shipping Details:
- Premium Shipping: All orders are shipped frozen in an insulated box with dry ice and gel packs. Our premium shipping rates are reflective of the perishable nature of our products and the care we take in handling them.
- Shipping Schedule: Orders are shipped Monday through Wednesday each week. To maintain freshness, orders are expected to arrive within 1-2 days, depending on your shipping zone.
- Order Cut-off: Orders placed after 12PM EST will ship the next available shipping day (Monday-Wednesday).
- Complimentary Shipping: Enjoy complimentary shipping on orders over $300.
Additional Information:
Complimentary shipping on orders over $300.
- Minimum Order: A minimum order of $160 is required to checkout.
- No PO Box Shipping: We do not ship to PO Boxes due to the perishable nature of our products.
- Storage: Our products arrive frozen and can be stored frozen for up to 6 months.
- Special Delivery Requests: For specific delivery dates, please contact us before or immediately after placing your order. We're here to assist!
Shipping Zones and Rates:
- Zone 1 (CT, MA, NH): $15, 1 day
- Zone 2 (DE, DC, IL, ME, MD, NJ, NY, PA, VT, VA, WV): $15, 1-2 days
- Zone 3 (GA, IN, KY, MI, NC, SC): $28, 2 days
- Zone 4 (AR, FL, IA, MN, MS, MO): $45, 1 day
- Zone 5 (AZ, CA, CO, ID, KS, LA, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY): $48, 1 day
- Alabama (AL) & Wisconsin (WI): $35, 2 days
- Hawaii (HI): $65, 2 days
- Ohio (OH): $19, 2 days
- Rhode Island (RI): Free, 1 day
Receiving Your Order
To ensure optimal freshness and safety, please monitor your shipment using the provided tracking information and ensure availability for its arrival. Upon receipt, immediately refrigerate or freeze your seafood. The seafood is shipped frozen and can be safely stored in your freezer for up to 6 months. If it arrives partially thawed but remains cold to the touch, it is safe to refreeze. However, if your seafood arrives fully thawed, please contact customer support immediately for assistance. See our Seafood Safety Guidelines
Important Notes:
- Holidays and Weather: We do not ship on holidays or in inclement weather to ensure the quality and freshness of our products.
Satisfaction Guarantee
We deeply value you and your experience with us. In the highly unlikely event you’re not completely satisfied with your experience in any way. We’ll make it right, no matter the cost. See our Refund Policy or Contact Support
