PrimeFish Shipping Policy
At PrimeFish, we are committed to delivering premium frozen seafood directly to your door in perfect condition. To ensure optimal freshness and maintain quality standards, we ship all products using industry-best practices for perishable goods. By placing an order, you agree to the following shipping terms and conditions.
Shipping & Handling
Premium Shipping Methods
- All orders are shipped frozen in insulated boxes with dry ice and gel packs.
- Shipping rates reflect the perishable nature of our products and the care required in handling them.
- Orders are shipped exclusively through UPS using Next Day Air, 2nd Day Air, or Ground service, depending on destination.
- Deliveries are made Tuesday–Friday only; no weekend delivery is available.
Shipping Schedule
- Due to high demand orders ship within 10 days of purchase.
- Orders are dispatched Monday–Wednesday only, to prevent weekend delays.
- Transit time is 1–2 business days, depending on your shipping zone.
Order Cut-Off
- Orders placed after Wednesday at 12:00pm noon EST will ship the following week.
- For time-sensitive delivery requests, reply to your order confirmation email or contact contact@getprimefish.com immediately after placing your order and provide your order number beginning with P1.
Order Management
Order Confirmation
- You will receive a confirmation email with your order details.
- It is your responsibility to review all details for accuracy and contact us immediately for corrections.
Order Accuracy & Changes
- All changes must be requested before shipping.
- Once packed or shipped, no changes, additions, or substitutions can be made.
Order Cancellation
- Orders may be cancelled only if requested before shipment.
- Once an order has left our facility, it cannot be cancelled or refunded.
Shipping Addresses
- Customers are responsible for providing a correct and complete shipping address.
- If an incorrect address is provided and the order ships, PrimeFish is not liable for loss, delay, or non-delivery. No refunds will be issued.
- We do not ship to PO Boxes.
- PrimeFish is not responsible for lost or stolen packages once delivered by UPS.
Shipping Confirmation & Tracking
- A shipping confirmation email with tracking details will be sent once your order ships.
- Customers do not need to download the Shop App to track orders; tracking will be provided directly by PrimeFish.
- Customers are responsible for monitoring UPS tracking updates. UPS provides a proof-of-delivery photo showing where the package was delivered. Customers must retrieve their order on the day of delivery or arrange for same-day receipt. PrimeFish is not responsible for loss of quality, spoilage, or damages if a package is left unattended or retrieved after the delivery date.
- UPS makes deliveries anytime between 8:00 AM and 8:00 PM local time. Customers must plan accordingly to ensure timely retrieval of their package.
- Orders should not be requested for UPS Access Point pickup. Such requests delay delivery by at least one business day and may compromise product quality. PrimeFish is not responsible if customers request hold-for-pickup options.
- Orders arrive within 1–2 business days of shipment due to the perishable nature of our products.
Shipping Rates & Zones
Complimentary Shipping
- Complimentary shipping applies to orders of $300+ (post-discount).
Minimum Order Requirement
- Minimum order value is $160 before discounts.
- Welcome codes do not apply if the final total falls below $160.
Standard Shipping Rates
- Zone 1 (CT, MA, NH, VT, ME): $15 – 1 day
- Zone 2 (DE, DC, IL, MD, NJ, NY, PA, VA, WV): $15 – 2 days
- Zone 3 (GA, IN, KY, MI, NC, SC, TN): $28 – 2 days
- Zone 4 (AR, FL, IA, MN, MS, MO): $45 – 1 day
- Zone 5 (AZ, CA, CO, ID, KS, LA, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY): $48 – 1 day
- Alabama (AL) & Wisconsin (WI): $35 – 2 days
- Hawaii (HI): $65 – 2 days
- Ohio (OH): $19 – 2 days
- Rhode Island (RI): Free – 1 day
Complimentary Items & Promotions
- Complimentary items are provided only as outlined in active promotional offers.
- Promotional items must appear in your order confirmation email. If not, notify us immediately before shipping by replying to your order confirmation email.
- Complimentary items cannot be shipped separately, redeemed on gift card purchases, or added retroactively.
Receiving & Storage
- As stated under Shipping Confirmation & Tracking, customers are responsible for monitoring UPS tracking updates and retrieving their order on the day of delivery.
- Upon delivery, products must be placed in a freezer immediately.
- Seafood may be safely stored frozen until ready to thaw, prepare, and consume.
- If your order arrives thawed, contact customer support immediately by filing a claim at getprimefish.com/pages/claims.
Holidays, Weather & Closures
- We do not ship on federal holidays or during inclement weather events.
- 2025 Shipping Closures: January 20 – Martin Luther King, Jr. Day
May 26 – Memorial Day
September 1 – Labor Day
Liability Disclaimer
PrimeFish guarantees the condition of your order at the time it leaves our facility. PrimeFish is not responsible for delays, damages, or losses caused by:
- Incorrect or incomplete addresses
- Failure to retrieve deliveries promptly
- Theft after delivery
