Shipping Policy
We are committed to delivering our premium frozen products to your doorstep in perfect condition. Our shipping process is designed to ensure optimal freshness and quality.
Shipping Details:
- Premium Shipping: All orders are shipped frozen in an insulated box with dry ice and gel packs. Our premium shipping rates are reflective of the perishable nature of our products and the care we take in handling them.
- Shipping Schedule: Orders are shipped Monday, Tuesday, and Wednesday each week due to the perishable nature of our products. To maintain freshness, orders are expected to arrive within 1-2 business days from the day your order ships, depending on your shipping zone. Orders will always arrive by Friday the latest, of the week your order is scheduled to ship. We do not hold orders through the weekend, unless special instructions for delivery are requested. In some cases, if we are unable to fulfill all Next-Day Air orders on Wednesday, we will ship them on Thursday to guarantee delivery by Friday as promised.
- Order Cut-off: Orders placed after 12PM EST on Wednesday each week will ship the following week in the order it is received. If you need your order to deliver on a specific date, please reach out to us at contact@getprimefish.com to let us know your specific delivery date and we will be happy to ship your order accordingly.
- Shipping Carrier: Order are shipped exclusively through UPS via Next Day Air, 2nd Day Air, and Ground shipping methods, depending on the destination of the order. We do not deliver on weekends.
- Complimentary Shipping: Enjoy complimentary shipping on orders with a total $300 or greater. Order totals are determined once all discounts have been applied.
- Order Confirmation: You will receive an email confirmation once your order has been placed, and this email will include your order number, product(s) ordered, and all other order details. Please reach out to us if you do not receive an order confirmation email and always check spam and junk folders for emails from contact@getprimefish.com
- Shipping Address: If you notice your shipping address is incorrect in your order confirmation email, please contact us at contact@getprimefish.com with your correct shipping address immediately. We are not responsible for packages once they leave our facility. PrimeFish is not responsible if you provide an incorrect shipping address and do not contact us prior to the order leaving our facility. If the package is lost due to an incorrect address, we are not responsible and we are not able to offer a refund. We are not reliable for theft and cannot offer a refund.
- Shipping Confirmation: A shipping confirmation email will be sent to the email address tied to your order, similar to the order confirmation email. The shipping confirmation email will include a UPS tracking number so that customers are able to track their order's shipment progress and know when to expect delivery. It is the customer's responsibility to monitor the tracking information provided. Order's will arrive in 1-2 business days from the day the shipping confirmation email is sent, depending on the customer's shipping zone (shipping zones are provided below).
Additional Information:
Complimentary shipping on orders over $300.
- Minimum Order: A minimum order of $160 is required to checkout.
- No PO Box Shipping: We do not ship to PO Boxes due to the perishable nature of our products.
- Storage: Our products arrive frozen and can be stored frozen for up to 6 months.
Shipping Zones and Rates:
- Zone 1 (CT, MA, NH): $15, 1 day
- Zone 2 (DE, DC, IL, ME, MD, NJ, NY, PA, VT, VA, WV): $15, 1-2 days
- Zone 3 (GA, IN, KY, MI, NC, SC, TN): $28, 2 days
- Zone 4 (AR, FL, IA, MN, MS, MO): $45, 1 day
- Zone 5 (AZ, CA, CO, ID, KS, LA, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY): $48, 1 day
- Alabama (AL) & Wisconsin (WI): $35, 2 days
- Hawaii (HI): $65, 2 days
- Ohio (OH): $19, 2 days
- Rhode Island (RI): Free, 1 day
Complimentary Items and Promotional Offers Policy:
- Complimentary items are included in orders only as outlined in the specific promotional offers. No exceptions will be made to this policy.
- Complimentary items cannot be shipped separately if an order was not placed during the promotional period as specified in the promotional email.
- Customers should review their order confirmation emails to ensure that all complimentary items are listed. If you notice a complimentary item is missing, please contact us immediately so we can correct this before your order ships.
- Complimentary items are not redeemable with gift card purchases.
- We appreciate your understanding and adherence to these guidelines, which help us maintain fairness and clarity for all customers.
Receiving Your Order:
To ensure optimal freshness and safety, please monitor your shipment using the provided tracking information and ensure availability for its arrival. Upon receipt, immediately refrigerate or freeze your seafood. The seafood is shipped frozen and can be safely stored in your freezer for up to 6 months. If it arrives partially thawed but remains cold to the touch, it is safe to refreeze. However, if your seafood arrives fully thawed, please contact customer support immediately for assistance. See our Seafood Safety Guidelines
Important Notes:
- Holidays and Weather: We do not ship on holidays or in inclement weather to ensure the quality and freshness of our products.
2025 Shipping Closures:
- Monday, January 20, 2025 - Martin Luther King, Jr. Day
- Monday, May 26, 2025 - Memorial Day
- Monday, September 1, 2025 - Labor Day
