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We ship Monday-Wednesday. Shipping takes 1-2 days
We ship Monday-Wednesday. Shipping takes 1-2 days

FAQ

What makes Prime Fish different?

We are building on over 100 combined years of experience passed through four generations of seafood purveyors. Experience is hard earned, and relationships are built over decades. Today, we have access to the worlds finest fish. If we’re not catching it ourselves, we have trusted suppliers whose standards equal our own.

What is the cost of shipping?

We ship UPS in 1-2 days to the continental US. To most locations in the Northeast US we ship UPS ground. The price varies depending where you are.

When will I receive my order?

We ship UPS in 1-2 days. Monday through Wednesday. We do not ship on holidays or in extreme weather. Orders received after 12PM EST will ship the next ship day.

Can I choose a later date to receive my seafood?

Yes, we ship Monday through Wednesday and deliver Tuesday through Friday. We do not ship on holidays or in extreme weather. Let us know your desired date under NOTES in your order.

How is my order packaged? How does it stay cold?

We ship your order in a re-usable Styrofoam box with dry ice or -20 gel packs so that it arrives at your door frozen.

Can I modify my order after it is made?

Email us at contact@getprimefish.com or text us at (888) 322-1138 to modify your order once it’s complete.

How do I track my order?

When your shipping label is created, you will receive a tracking number by email.

What is your return policy?

Your satisfaction is guaranteed. If you are not happy, we will fix it. 

What if there’s an issue with my order?

Email us at contact@getprimefish.com or text us at (888) 322-1138 to modify your order once it’s complete.

How do I store my seafood?

Your seafood will arrive frozen. You may store it in the refrigerator for use within 2-3 days or freeze for up to 6 months.

I’m looking for a product not on the site. Can you get it?

It’s possible. Email us at contact@getprimefish.com or text us at (888) 322-1138 with your request.

Is your seafood sustainable?

Yes.

Is your seafood wild caught?

Most of our seafood is wild caught. You can see details for each product on the product pages.

Where is your seafood from?

Our seafood is fished from the most sought-after waters all over the world, from the nutrient rich FAO 34 region of the Atlantic Ocean to the cold, clean waters of the Antarctic.

What if I’m not home when my seafood is delivered?

You will receive an email when your Prime Fish order is delivered. Your seafood is perishable and must be refrigerated immediately, especially in warmer months.

Why does your fish ship frozen?

Our seafood is either frozen at sea, frozen the day of catch, or cooked and then quickly frozen, which makes it more fresh than most fresh seafood.

Does your fish contain bones?

No.

If I am issued a refund, when will I receive it?

Refunds are issued immediately and take 7-10 days to be deposited back in your account.