We pride ourselves in providing unparalleled support and value to our customers. Our dedicated customer experience representative will ensure that your journey with us is nothing short of exceptional.
We are here to address your concerns and provide assistance. Please email our Customer Experience Manager at contact@getprimefish.com
For assistance with any physical issues regarding your order at the time of your delivery, please file a claim. Claims are intended exclusively for issues with your order upon delivery, such as damage or other immediate concerns.
To process your claim, we require clear photos showing the product and packaging, in one photo. Claims that are missing photo documentation or submitted outside the 8-hour window cannot be processed, and we will not be able to offer refunds or replacements. Claims are responded to in the order they are received. False or suspected fraudulent claims are not honored.
Shipping Issues: Our team reviews emails each day before shipping to ensure that any orders needing updates (shipping address changes, order cancellations, ship dates, etc.) are adjusted prior to dispatch.
Please Note: Customer service inquiries are reviewed Monday through Friday, in the order they are received. Response times may take up to 72 hours. We kindly ask that you refrain from submitting multiple inquiries regarding the same issue, as this may delay our ability to respond efficiently.
Important: We always respond to every inquiry we receive. Please check your spam or junk folders, as our responses may sometimes end up there. To ensure smooth communication, please mark our email address, contact@getprimefish.com, as "not junk."
Please review our refund and replacement policy for more information.
Click below to track existing orders or please use the tracking number provided in your shipping confirmation email. Customers are not required to download the Shop App to track orders. The tracking number provided in the shipping confirmation email is all that is needed to track orders with UPS.
